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How do I access the videos I purchased?

After your purchase is complete, you’ll receive an order confirmation email with a clickable button to access your 5 videos.

How long do I have access for?

Access is for 6 months. You can access the videos any time after your purchase and as many times as you'd like during this period.

If you have any questions about access or timing, feel free to contact us before purchasing.

Do I need to download a program to access the videos?

You won't need to download a program. You will be able to access the digital material via a clickable button.

Can I watch the videos on any device?

Yes, our videos are compatible with most devices, including desktops, laptops, smartphones, and tablets. You just need a stable internet connection and a supported browser. If you experience issues, please make sure your device’s software is up-to-date.

Can I download the videos to watch offline?

Currently, our videos are available for streaming only and cannot be downloaded. This helps us protect the content from unauthorised distribution. You can watch the videos as many times as you'd like while connected to the internet over the access period. Downloadable pdfs that cover some of the strategies are available with some topics.

Will I receive a physical product with my purchase?

No, we offer digital products only. Once your purchase is complete, you will have immediate access to your videos via streaming.

What should I do if I have trouble accessing my video?

If you're having trouble accessing the videos you purchased, please check your internet connection and ensure you're using an updated browser. If the issue persists, please contact our customer support team at support@adhdpsychologyclinic.com with your order details, and we will assist you.

Can I share access to the videos with others?

To ensure the integrity of our content and to protect the rights of both our creators and customers, sharing your login credentials or video access with others, distributing, or re-selling the videos is strictly prohibited.

We appreciate your support and interest in our content! However, as a digital product, our videos are protected by copyright, and sharing them with others constitutes illegal distribution. Each purchase grants you access to the content for personal use only.

Please be aware that your activity within the platform is monitored, including login locations, devices used, and access patterns.

We reserve the right to immediately suspend or revoke your access without refund if this policy is violated.

If you'd like to share the videos with others, we encourage you to direct them to our website where they can purchase their own access.

Thank you for respecting our work and for your understanding!

Are your videos available in multiple languages or subtitles?

At the moment, our videos are available in English. If we offer subtitles, they will be listed on the product page. If you're looking for a specific language or subtitle option, feel free to contact us and let us know your preferences.

Can I get a refund if I change my mind?

As outlined in our policies, we do not offer refunds for change-of-mind purchases, as digital content is immediately accessible.

What if I accidentally purchased the wrong video?

Due to the nature of digital content, we cannot offer refunds for accidental purchases. Please review your purchase before completing the transaction.

How do I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at support@adhdpsychologyclinic.com

We’re here to help!

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